FAQs

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express.

We charge sales tax in Arizona, Colorado, and Texas, as required by law.

While it's not necessary to create an account to purchase from khpet.com, here are some advantages to creating an account:

• Store your addresses
• View & track previous orders
• Create product wishlists

We currently do not accept backorders. We will update the website once the item is back in stock and an order can be placed at that time.

At KHPet.com, we want both you and your pet to be completely satisfied with your purchase. If for any reason your pet isn't happy with your khpet.com purchase, we're here to make it right. You can return your items for free within 30 days of purchase, no questions asked. Whether you’d prefer a refund or a replacement, we’ve got you covered. For details see Returns & Exchanges

K&H products purchased from another retailer must be returned to the same retailer. Please contact your retailer for return instructions and policies.

Please test the pad by placing a large pillow on top of the pad. After about 15 minutes, feel under the pillow. It will feel warm, not hot. DO NOT use an extension cord during this test. DO NOT place anything on the pad (other than the fleece cover provided) any other time. This should only be done during testing.

The K&H outdoor beds and pads are designed to warm to your pet's normal body temperature when he/she lies on the pad. When your pet is not on the pad, the heat will dissipate into the air and the surface temperature will vary according to the ambient air temperature. The K&H outdoor beds and pads will emit heat anytime it is plugged in. The reason the pad always emits heat is so your pet can sense that heat and will be drawn to the pad for warmth and comfort. These products are thermostatically controlled by internal thermostats. They can be left plugged in 24/7 as long as the product has been installed as per the instructions. Keep in mind that you never want to cover the pad with anything other than the K&H outdoor pad cover we offer. This cover allows the warmth to go through, whereas a blanket or any other cover will trap the heat inside the pad, which may cause a malfunction.

All of our outdoor heated pet beds will heat to about 102°F, regardless of wattage. The larger the bed, the greater the wattage required to maintain this temperature.

Straw, hay, and wood shavings are all very combustible materials and we would never advise using any of those materials in conjunction with any type of electrical or heated products. Please remember not to place anything on top of a K&H outdoor bed or pad other than the cover provided.

Our outdoor heated beds and pads should be placed on a flat, stable surface rather than on top of another dog bed.

MET requires that all manufacturers put the extension cord statement “Do not use with extension cord” on every item that is MET listed by UL 499 standards. This is because they cannot test every extension cord on the market in conjunction with our products for safety. Also, MET suggests that an extension cord is not recommended as a permanent fixture and should only be a temporary solution when using any electrical product. For more information on MET safety testing, please visit their website at www.metlabs.com.

Yes, the Pet Bed Warmer should always be placed inside a pet bed. It should never be used by itself.